Support General  

M'n'G designs product support is free to new and registered users of SuperView (see details).

This web-site has various general help, hints and tips so please check the links shown.

Please contact us if you have a support question relating to any product created by M'n'G designs Ltd.
We will explain the options.

For more specific questions please call.

If you are an existing user or even a user of the trial system simply either email or call.
Please try to be near the machine and make a note of any relevant messages before you call.

If you are working on a particular design it is often easier if you email the design to us. In SuperView21 or 25 you can use the Help->Support option.

Registering

SuperView will produce a form with all the relevant information. Use the program Setup utility to enter the required information and send us the form as instructed. Please return this form direct to M'n'G designs not to any third party.

The complete details are visible in the email/printout and are collected to help us support our users and will not be passed on to other companies - unless the purchase was through a 3rd party who will also be informed.

If after 60 days you have not registered please do so - free support is for new and registered users

If you do not wish to provide some of the data required to complete the registration form (ie you regard it as personal) please contact us by email or phone and were applicable and practical we will register you "manually".

(Trial and bulk licenses have different terms)

Free Support - restrictions

• Original purchaser of the program
• for 60 days from initial purchase afterwards users must register their system (and keep current).
• Bulk licenses or versions sold under an annual license excepted.
• Trial versions have their own license and support terms.
• SuperView design program and essential supporting utilities only. 
• Current version or immediately prior version only (if you have an older version please call - we may be able to help but cant guarantee to do so)
• Programs are only supported on the operating system version(s) available at the time they were written - we can not future proof a system. (updates of Windows 10 (eg 1507, 1607, 1709, 1803, 1809 etc) are consider different versions)
• Any special terms or license supplied with your original purchase supersede these restrictions.
• Product support is free but site visits, call backs etc are not - you will be informed before you incur a charge.
• Support outside of normal UK office hours is not included.

Training sessions are available if required